Role ID: CMI223
Location: Hybrid, Physical in Lagos, Nigeria. (Fully remote work option can be considered)
Schedule: Full time
Education: B.Sc./HND
Work Experience: 0-1 year
Required Languages: Excellent spoken and written English Language
Vacancy timeline: 2 weeks
Role Description:
The Community Management Associate works with other members of the Community Management team to fortify the partnerships and community experience of the Visionaries on the Program and our online/social media community.
Duties and Responsibilities:
- Manage Learning Reviews in the learning community
- Send direct monthly check-in messages on Mighty Networks to members.
- Provide weekly updates on the Membership community platform and create poster reminders of key lessons and tasks of the week.
- Provide regular reminders on planned activities and share important program information or administrative updates.
- Working with the CMA II & other relevant team members, managing administrative requirements and event planning for Program events
- Manage enquiries, work to resolve, and escalate any administrative challenges faced by students during the program as received from the student communities, especially Mighty Networks.
- Drive and monitor the activities and events in the VCAP Program
- Present weekly reports on the Community Management to the Team, ensuring consistent alignment with organizational goals and standards.
- Leverage relevant tools and data to boost member engagement within communities
- Working with the LMA, and the MMA, carry out detailed planning and execution of Field Trips.
- In partnership with the LMA, data analysis periodically runs and analyses data from feedback forms, surveys and questionnaires from clients of VCAP and the community of subscribers.
Core Competencies:
Our ideal team member should have the following competencies
- Results-oriented: Can plan and monitor own work with keen attention to details and quality output within stipulated timelines
- Agile: Quick turn-around-time on responsibilities and tasks, is flexible and quickly adapts to change, constructively handles uncertainties and ambiguity
- Engaging: Clearly demonstrates compassion, understanding and respect towards others, upholds teamwork and forms positive relationships
- Innovation: Creatively explores and puts forward new ideas, solving problems and making improvements
- Continuous learning: Possesses a growth mindset, open and curious, shares knowledge, learns from mistakes and asks for feedback
- Drive: Self-motivated, confident, and able to deliver on responsibility requirements in the face of adversity
Cross-Functional and Technical Competencies
- Social Media Engagement and Community management across a wide range of platforms
- Strong ability to pay keen attention to detail
- Design skills: Ability to make clear, captivating graphics using design applications and software
- Strong Problem-Solving skills
- Communication: Exceptional communication skills with the ability to engage and hold audiences in the conversation for extended periods
Education:
Our ideal team member should possess a minimum of B.Sc. (or its equivalent) in the social sciences, arts, or sciences
Experience:
Familiarity with to 1-year experience in Community and social media platform management
Basic knowledge and experience in the use of office software packages, as well as web-based community management applications
Experience in a wide array of Social Media platforms’ management (Knowledge of their unique algorithms is an advantage)
